You know that feeling when you put in a new floor and a few months later it starts creaking, pieces come loose, or you notice uneven spots? Super frustrating, right? Most of the time, this happens because people pick a flooring company on impulse, without asking the right questions first. The good news is you can totally avoid that kind of headache. With a little attention and the right questions, you can figure out if the pro is actually trustworthy and make sure your investment lasts for years. Here are 10 essential questions to help you choose the right installer. And number 7? Take note, almost nobody asks it, but it should be the first thing on your list.
1. Do you have an active HICB license?
This should be the very first question, but a lot of people don’t even know why it matters. In New Jersey, any contractor doing home improvements needs a Home Improvement Contractor Registration (HICB). It proves the installer is legit and following the law. If they start dodging the question, changing the subject, or saying they “do it off the books,” that’s a red flag. Having the HICB is the bare minimum that shows the pro takes their work seriously.
2. Do you offer a warranty on your work?
Quality work comes with a guarantee. Always. Ask if they provide a written warranty, what it covers, and for how long. Responsible pros don’t shy away from standing behind their work. It also shows what kind of company you’re hiring. Someone who guarantees their work earns trust and respect. And remember: what’s on paper protects you, because verbal promises disappear fast.
3. Do you have insurance?
A lot of people only think about this after something goes wrong. What if the installer damages a wall, breaks a pipe, or gets hurt on the job? Check if they have liability insurance. It protects both you and them. A serious professional will already have it sorted. It might seem overkill until it saves your wallet.
4. Can I see past work?
This is one of the biggest indicators of skill. Ask to see photos of past projects or check their reviews on Google. Good pros are proud to show their work. If they say they “don’t usually take pictures” or “don’t have reviews,” be wary. Quality work speaks for itself, and a solid portfolio is always a great sign.
5. Who’s actually doing the work?
It might seem small, but it makes a huge difference. In many companies, the company giving the quote isn’t the one installing the floor, which can cause confusion. Ask who’ll be in your home doing the job. Knowing who’s actually handling the work gives peace of mind and avoids surprises in the end result.
6. How long will the job take?
Watch out for timelines that sound too good to be true. Ask how long the work really takes and what could cause delays. Serious pros explain the schedule clearly and give realistic timeframes. Someone promising to finish “in two days” just to seal the deal usually causes headaches later.
7. Do you check the subfloor before starting?
This is the question that separates a pro from an amateur. The subfloor is the foundation of everything. If it’s uneven, your floor will have problems no matter what material you use. Experienced installers always check the level and condition of the subfloor before starting. If they don’t even mention it, they’re not paying attention to what really matters. A properly installed floor starts from the bottom up.
8. What kind of material do you recommend?
This question shows whether the installer knows their stuff or is just trying to push the most expensive product. A good pro will consider your space and suggest what actually makes sense for your situation. If you have pets, for example, they might suggest scratch-resistant vinyl floors. If it’s a damp area, they’ll pick materials that hold up. Someone who knows what they’re doing customizes the solution. Someone who doesn’t just improvises.
9. How does the estimate work?
Before signing anything, know what’s included: materials, installation, leveling, removing old flooring, finishing touches. No leaving things for later. Ask to have everything in writing. A transparent estimate is one of the biggest signs of professionalism and respect.
10. What if I’m not happy with the result?
This shows maturity and sets expectations. Everyone wants the result to be perfect, but surprises happen. Ask how they handle adjustments or redo work. A good pro has a clear answer because they know clients need confidence. Someone who dodges the question usually dodges responsibility too.
Bottom Line
Hiring a floor company isn’t just about price. It’s about trust, peace of mind, and durability. These questions help you separate the pros who know what they’re doing from those who just want a quick job. If you want a safe, detailed installation done by people who really know floors, check out ModiFloors. We specialize in hardwood and vinyl floors in New Jersey and treat every project like we’re working in our own homes. Because at the end of the day, it’s not just about having a nice floor. It’s about a job done right that lasts for years.
